At Buggaz, your satisfaction — and your cat's — matters to us. This policy explains how returns, exchanges, and refunds work for orders placed on our website.
1. Return Window
First Order Money-Back Guarantee
For your first order with Buggaz, we offer a 30-day money-back guarantee, giving new customers additional time to try our product with confidence. The 30-day period begins on the date your order is delivered.
This 30-day money-back guarantee applies only to your first order and is intended for new customers making their first purchase from Buggaz.
Returns for Subsequent Orders
After your first order, the 30-day money-back guarantee no longer applies. Subsequent purchases are eligible for returns within 14 days of the delivery date , subject to the terms and conditions of this Refund Policy.
The 14-day return period does not constitute a money-back guarantee. Any return or refund for a subsequent order will be reviewed and handled in accordance with our Refund Policy.
Products that are damaged, used improperly, or otherwise do not meet the requirements of our return policy may not be eligible for a refund.
Important
The 30-day money-back guarantee is available once, on the customer's first order only . It does not reset or apply again to future purchases.
2. Condition for Return
Unopened items in their original packaging and condition may be returned within the applicable window above.
Because cat litter is a hygiene and pet-care product, we're not able to accept returns of opened or used packaging unless the item arrived damaged, defective, or incorrect. This helps us maintain product safety and quality for everyone.
Clearance or final-sale items are not eligible for return.
3. How to Start a Return
Please Contact Us with your order number and reason for return.
- Once approved, we'll send you return instructions and, for eligible returns, a prepaid return label.
- Pack the item securely and ship it to the address we provide.
- Once we receive and inspect your return, we'll let you know the outcome and process your refund.
4. Refunds
Approved refunds are issued to your original payment method within 5-7 business days of us receiving and inspecting your return. Original shipping charges are non-refundable unless the return is due to our error (a damaged, defective, or incorrect item).
5. Return Shipping Costs
If you're returning an item because you changed your mind, return shipping costs are your responsibility unless we've provided a prepaid label as part of an approved return. If your item arrived damaged, defective, or incorrect, we cover return shipping.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. Once confirmed, we'll provide a replacement at no additional cost to you.
7. Order Cancellations
You may cancel your order for a full refund at any time before it has shipped. Once an order has shipped, our standard return process above applies instead.
8. Exchanges
Exchanges are available if you receive a damaged, defective, or incorrect item, subject to review. To request an exchange:
- Contact us within 48 hours of receiving your order via our Contact Us page.
- Provide clear photo(s) of the item received, showing the issue or damage.
- Our team will review your request along with the photos and details provided.
- If your request is approved after review, we will arrange a replacement or exchange item, as applicable.
- Please note that exchange requests are reviewed on a case-by-case basis and are not automatically approved.
9. Subscribe & Save Orders
If you are enrolled in our Subscribe & Save program, each monthly delivery is treated as a separate order for return and refund purposes: your first Subscribe & Save delivery is covered by our 30-day money-back guarantee described above, and each subsequent monthly delivery is covered by our standard 14-day money-back guarantee. To cancel your subscription itself, rather than return a single delivery, please see the Subscribe & Save section of our Terms of Service.